The national rail watchdog
Passenger Focus is the independent national rail consumer watchdog. Our mission is to get the best deal for passengers.
National Passenger Survey
Our Newsletter
Passenger Poll
Do you travel by bus?
Passenger Focus
Putting Rail Passengers First
Putting Rail Passengers First
Unhappy with a train company's response to your complaint?
Contact our helpline:
- Tel
- 08453 022 022
- Passenger Focus video Find out more about the role of Passenger Focus by watching our video.
- National Passenger Survey The National Passenger Survey results for Spring 2008 were released on Tuesday 8 July 2008.
- Passenger Voice Our Summer 2008 Passenger Voice stakeholder bulletins are now available.